Privacy Policy

This policy explains how Excel Marketing, operating the Excel Herbal website and online store, collects, uses, stores and shares personal data when you browse, order, create an account, contact support or submit a career enquiry.

1. Information we collect

Identity and contact data: name, phone number, email address, billing and delivery address.
Order and account data: products ordered, order history, account details, support requests and returns.
Payment data: payment status, transaction reference and payment method. Full card or UPI credentials are handled by the payment provider and are not stored by us.
Technical data: IP address, browser, device, cookies, security logs and website usage information.
Inquiry data: messages, business details and resumes or employment information voluntarily submitted through Contact Us.

2. Why we use personal data

To accept, process, deliver, track, cancel, replace or refund orders.
To create and secure customer accounts.
To answer customer, business and career inquiries.
To prevent fraud, maintain website security and comply with legal, tax and accounting duties.
To improve products, website performance and customer experience.
To send marketing communication only where permitted and with an available opt-out.

3. Consent and lawful use

We process information for the purpose stated when it is collected, to perform an order or requested service, to meet legal obligations, for legitimate security and business purposes, or on the basis of consent where required. Consent may be withdrawn for future optional processing, but this does not affect processing already completed or information we must retain by law.

4. Who may receive data

Information may be shared only as reasonably required with website hosting and WooCommerce service providers, payment gateways, banks, courier and logistics partners, communication providers such as email or WhatsApp, analytics/security providers, professional advisers and public authorities where legally required. We do not sell personal data to advertisers.

5. Cookies and analytics

Essential cookies keep the cart, checkout, login and security functions working. Optional analytics or marketing cookies may measure traffic and campaign performance. Browser controls can block cookies, although cart, account or checkout features may then not work correctly.

6. Retention and security

We retain data only for as long as needed for orders, support, legal compliance, dispute handling, fraud prevention and legitimate business records. We use reasonable access controls, SSL, backups and security measures, but no online system can guarantee absolute security.

7. Your choices and rights

Subject to applicable law, you may request access, correction, updating or erasure of personal data, withdraw optional consent, opt out of marketing, or raise a grievance. Certain order, tax, fraud-prevention or legal records may need to be retained. Submit requests through Contact Us.

8. Children

The online store is intended for customers capable of entering a valid purchase transaction. A parent or lawful guardian should supervise any use by a minor and should not submit a child’s personal data unless necessary and legally permitted.

9. Third-party links and services

External websites, payment providers, courier services and communication platforms have their own privacy practices. Review their policies before providing information directly to them.

10. Updates and grievance contact

We may update this policy to reflect changes in law, technology or business operations. The latest version will remain on this page. Privacy or data grievances can be submitted through Contact Us. Our office address is Excel Marketing (Excel Herbal), VPO Nagchala, District Mandi, Himachal Pradesh — 175021.