Frequently Asked Questions

Open Track Order and enter your order ID with the mobile number used at checkout.

Use the Customer Support option on the Contact Us page or call 6230631430 for assistance.

Contact customer support as early as possible. Cancellation is generally possible only before packing or dispatch and remains subject to the current Terms and Return & Refund Policy.

Contact customer support as early as possible. An address may not be changeable after the order is packed or dispatched.

Orders are normally processed according to the processing time shown on the website. The final delivery estimate depends on the serviceable PIN code and courier method shown at checkout.

Open the Return & Refund Policy page from the website footer before placing or returning an order.

Contact customer support promptly with the order ID and clear photos where applicable. The request will be handled under the current Return & Refund Policy.

Refund timing depends on approval, payment method and banking/payment-network processing. Check the current Return & Refund Policy or contact customer support for the status of a specific order.

Cash on Delivery availability depends on the delivery location and the active checkout methods. The final COD option is confirmed at checkout.

If payment fails, first check whether an order was created in My Account. If money was debited but no successful order appears, contact customer support with the payment reference so the transaction can be checked.