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Frequently Asked Questions
Excel Herbal FAQ
Find quick answers about Excel Herbal products, orders, delivery, payments, support, quality, and herbal personal care.
About Excel Herbal
Excel Herbal provides daily need, cosmetic skincare, hair care, beauty care and herbal products that help support a healthy lifestyle using natural and herbal ingredients.
Excel Herbal offers skincare products, hair care products, beauty care items, herbal cosmetics, creams, lotions, shampoos, conditioners and other personal care products.
Excel Herbal products are made with herbal and natural ingredients that help maintain healthy skin, strong hair and better personal care without unnecessary harshness.
Yes, Excel Herbal offers personal care, skincare, hair care and beauty care products suitable for both men and women.
Product Quality & Usage
Yes, each Excel Herbal product is delivered only after passing a strict quality check process at different stages of production and final checking.
Yes, Excel Herbal products are formulated using herbal and natural ingredients to provide safe and effective care for daily use.
Yes, the products are designed for regular daily use. Customers should check product ingredients and usage instructions before applying any product.
Most Excel Herbal skincare products are suitable for normal daily use. For sensitive skin, it is recommended to check ingredients and do a patch test first.
Excel Herbal focuses on herbal formulations that are gentle on skin and made to support natural skincare with safe and effective ingredients.
Yes, Excel Herbal products are made for regular use as part of your daily skincare, hair care and personal wellness routine.
Hair Care & Skin Care
Excel Herbal offers herbal shampoos, oils and hair care products that help nourish the scalp, strengthen hair roots and support healthier-looking hair.
Excel Herbal hair care products help clean, nourish and care for your scalp and hair using herbal ingredients suitable for regular hair care.
Excel Herbal skincare products help hydrate, refresh and care for your skin with herbal ingredients, supporting a naturally healthy and glowing look.
Herbal products are generally gentle and nature-inspired. They help maintain long-term beauty and wellness with ingredients derived from natural sources.
Orders, Payment & Receipt
- Visit the Shop section.
- Select your desired product.
- Add the product to cart.
- Complete checkout with address and payment details.
There is no minimum order value. Delivery charges may apply depending on order weight and delivery location.
Available payment options may include UPI, debit card, credit card, net banking and Cash on Delivery in selected serviceable areas.
Yes, Cash on Delivery may be available for selected pincodes depending on serviceability of the logistics partner.
You can get a physical receipt at the time of delivery or purchase. You can also download the receipt from the “My Account” section on the Excel Herbal website.
Delivery & Tracking
Excel Herbal delivers to most locations across India. For COD orders, some pincodes may not be serviceable due to third-party logistics limitations.
Orders are usually delivered within 3 to 7 working days across India. Delivery may take longer due to external factors or courier delays.
Yes, customers can track their order status from the “My Account” section on the Excel Herbal website after placing an order.
The delivery address can be changed only if the order has not been shipped yet. You can contact customer support for address change assistance.
Support, Complaint & Offers
You can contact customer support through the Contact Us section, email or phone. The support team helps with order complaints, delivery issues and product-related queries.
If you receive a damaged or incorrect product, contact Excel Herbal customer support immediately with your order details and product images for quick assistance.
Yes, Excel Herbal provides customer support after purchase for order help, complaints, product queries and delivery-related support.
You can subscribe to the Excel Herbal newsletter through the website and follow Excel Herbal on social media for sale offers, discounts and new product updates.
Still Have Questions?
Email: info@excelherbal.in / excelherbal90@gmail.com
Phone: +91 98169-02817 / +91 62306-31430
Address: Excel Herbal, NH-21 VPO Nagchala, Mandi, H.P. 175021
Support Time: Monday – Saturday, 9:30 AM – 6:00 PM (IST)